You know, running an online store isn’t just about selling shoes—it’s about building connections. Back in 2018, when we first started luxeshoeluxex, our founder, Emma, made it a point to reply to every single email herself. Even now, though we’ve grown, that personal touch hasn’t faded. Whether you’ve got a question, a suggestion, or just want to chat about your latest purchase, we’re all ears.
Honestly, there’s no such thing as a "small" question here. If something’s on your mind, don’t hesitate—reach out! Here’s how you can find us:
Prefer typing on the go? Shoot us a message via our Live Chat (bottom right corner). It’s like texting a friend, but with faster shoe advice.
Last month, a customer named Sarah emailed us saying our sizing guide was confusing. Guess what? We redesigned it the very next week. That’s the thing—we genuinely listen. If you’ve got ideas to make luxeshoeluxex better, or even just a story about how your new boots survived a Helsinki winter, we want to hear it.
Not sure where to start? Try this: "Hey team, I was wondering…" or "What’s the story behind…?"—we love those. And if you’re in Helsinki, pop by our office for a coffee. The door’s always open (just ring the bell twice—it’s quirky, but it works).
P.S. Emails with emojis get priority replies. 😉
